Case Study
Alicia has just about had it at work. As a respiratory therapist, she loves working with patients. She knows that breathing difficulties create great anxiety, and she likes knowing that her work helps patients resolve more than their physical problems. But Alicia is distressed about the disarray in the hospital department where she works. Her schedule is often changed, sometimes with very little notice. This causes problems with her childcare management. Equipment is not always put away where it should be, and supply inventories are often depleted. Alicia decides to discuss the situation with her supervisor. She recently took a workshop about Quality Improvement and believes that what she learned could be applied to resolve her department’s disorder
How can Alicia present her concern in a positive way to her supervisor?
What can she share about Quality Improvement that could be helpful?
What kinds of processes can be put in place to help to resolve the department’s problem?